Last updated: 08/22/2026
This policy explains what data SyncPoint (the "Service") collects, why, and where it goes. We've tried to write this in plain language rather than dense legal boilerplate.
| Data | Why we have it |
|---|---|
| Email address | Account login, password reset, billing receipts |
| Password | Stored as a one-way hash - we cannot see or recover your actual password, ever |
| Subscription tier & Stripe customer/subscription IDs | Knowing what plan you're on; billing |
| Question count per month | Enforcing free-tier usage limits |
| Your rating, question and answer text, and any optional explanation you submit with 👍/👎 | Reviewing answer quality and improving prompts and product behavior - see Section 2a |
| A short running summary about you (favorite games, playstyle, skill level) | Personalizing Velis's future answers - see Section 2b |
| Squad notes you write | Shown to the other members of your Squad |
When you press the hotkey and ask a question with "include screen" turned on, a screenshot of your screen is captured and sent - along with your question - to our backend, which forwards it to our configured cloud AI provider (OpenAI or Google Vertex AI) to generate an answer. We do not store your screenshots. They're used only to generate that one answer and are not saved to our database or servers afterward. The selected provider's own data handling for API requests is governed by its own policies, not this one - we don't control that.
If you also enable web-search grounding, your question text is sent to Brave Search to find current information. Search queries are not stored by us beyond what's needed to generate that answer.
If you tap 👍 or 👎 on an answer, we store that specific question and answer's text, the rating, game/mode context, and the time of the rating (not the screenshot) so we can review answer quality and improve things over time. If you tap 👎, you may optionally describe what went wrong; we store that explanation with the rated answer. Rated-answer reports are available only in Avenor's private, access-controlled operations dashboard. They are reviewed by authorized Avenor operators and do not retrain or fine-tune an AI model. Answers you don't rate are never stored in the feedback system.
After each question, an AI process summarizes anything durable worth remembering about you as a player - favorite or most-played games, skill level, playstyle, recurring interests - into a short running profile (typically a few sentences). This profile is included in future requests to the configured cloud AI provider so Velis's answers can be more relevant to you, without you having to repeat yourself every session. It's generated automatically and isn't reviewed by us. You can ask us to clear this profile at any time - see Section 7.
We use the following third-party services to run SyncPoint. Each only receives the specific data needed for its function:
The website stores your login session in your browser's local storage (not a tracking cookie) so you don't have to log in on every page. Clearing your browser data will log you out.
We keep your account data for as long as your account is active. Rated-answer feedback is kept while it remains useful for product-quality review or until you ask us to delete it. If you delete your account, we delete your personal data within a reasonable time, except where we're required to keep billing records for tax/legal purposes.
SyncPoint isn't directed at children under 13, and we don't knowingly collect data from anyone under that age. If you believe a child has created an account, contact us and we'll close it.
You can ask us to access, correct, or delete your personal data at any time by contacting support@syncpoint.gg. This includes asking us to clear the running profile described in Section 2b, or to delete any rated question/answer pairs described in Section 2a. You can also delete your own squad notes and leave a squad directly from the app.
Passwords are hashed with bcrypt and never stored in plain text. Data is transmitted over HTTPS. No system is perfectly secure, but we take reasonable steps to protect your data.
We may update this policy as the Service changes. We'll post the updated version here with a new "last updated" date.
Questions about this policy or your data? Reach us at support@syncpoint.gg.