Download the installer from the Get Started page and run it. It installs to your own user folder, so it won't ask for admin permissions, and it'll create a Start Menu shortcut automatically.

Windows 10 or 11, 64-bit. SyncPoint runs quietly in the background alongside whatever you're playing, so it doesn't need much — a few hundred MB of RAM and minimal CPU during normal use.

Yes. SyncPoint is signed with a legitimate code-signing certificate, but as newer software it can still occasionally trigger Windows SmartScreen or Defender warnings until it builds up more reputation with Microsoft. If you see a "Windows protected your PC" prompt, click More info, then Run anyway. If something seems more serious than a standard first-run warning, reach out — see Contact below.

Yes, a free account is required even for the Starter tier — this is what keeps your settings and usage synced if you ever reinstall or switch machines. Sign up here, it takes a few seconds.

Press your hotkey (Ctrl+Alt+V by default) any time while gaming. A small floating pill appears — click it, or press the hotkey again, to open the full panel and ask a question.

Compact is a small panel that stays out of the way — good for quick questions mid-game. Expanded is a larger view with full navigation (Ask, Squad, History). Switch between them anytime, and set your preferred default under Settings → Appearance.

Yes — Settings → Hotkey lets you pick from several presets or set your own combination.

Turn off auto-detect using the lock icon next to the game name (or in Settings → Features), and you can type or select any game manually — including ones you're not currently running.

Go to your account page and choose a new plan. Changes take effect immediately, and billing is prorated automatically.

From your account page, choose Manage billing and cancel from there. You'll keep access through the end of your current billing period, then automatically drop to the free Starter tier.

SyncPoint checks for plan changes automatically every couple of minutes, so it should catch up on its own shortly. If it's been longer than that, try closing and reopening the app.

Use the forgot password link from the sign-in page, even if you remember your current one — it'll email you a reset link.

First, try reinstalling with the latest installer from Get Started — this resolves the large majority of launch issues. If it still won't open afterward, reach out with a description of what you're seeing (a screenshot helps a lot) — see Contact below.

Check Settings — your current version number is shown at the bottom, in both Compact and Expanded view. If it doesn't match the latest version from Get Started, try reinstalling directly with the latest installer rather than waiting for the in-app update.

Close it fully (right-click the tray icon and choose Quit, or end it from Task Manager if needed) and relaunch. If this happens repeatedly, please let us know what you were doing right before it happened — see Contact below.